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The Marlton Hotel has been and will continue to closely monitor the Centers for Disease Control and Prevention (CDC) and the World Health Organization’s statements regarding COVID-19 precautions. It is our intention and commitment to offer our guests the highest level of service and hospitality as we navigate the Covid-19 pandemic. The health and safety of both employees and guests are our number one priority.


Guest Experience:

As occupancy permits, guest rooms will remain unoccupied for a minimum of 24–72 hours before your arrival.

A public space sanitation team will frequently clean public spaces and high touch point areas.

All guest rooms will be cleaned every day using EPA-certified disinfectants effective against COVID-19.

At arrival, a protective guard will be utilized separating the front desk staff from the arriving guest. We will offer a contactless check-in process to expedite the guest’s arrival. Guest keys will be sanitized.

Appropriate and visible signage will be placed throughout the hotel promoting personal hygiene and physical distancing (minimum of six feet), as well as our mandatory face mask protocols for both staff and guests.


Hotel Access & Amenities:

In addition to our staff, contracted labor and vendors, access to the hotel will only be allowing hotel guests or those people invited by a guest.

Complimentary hand sanitizing dispensers will be made available in all appropriate areas such as at the front desk, elevators, and entrances to public areas and in all back of house areas, as well as the staff entrance. In addition, hand sanitizers and masks will be offered at check in.


Employee and Guest Health Concerns:

Employees are instructed to stay at home if they do not feel well and are asked to contact a manager if they start to feel unwell while on duty, or notice a colleague or guest with a cough, shortness of breath, or other known signs of COVID-19. Guests are asked to contact the front desk if they start to feel unwell while in the hotel. Daily temperature checks are given to our employees. Anyone with a temperature above 100.4 or exhibiting virus symptoms will be advised to see a doctor immediately. If we are alerted to a presumptive case of COVID-19 at the hotel, we will work with the New York State Dept of Health to follow the recommended protocols.

These protocols are subject to change depending upon recommendations from the CDC, WHO as well as the City & State health regulators.